right of withdrawal

    1. The customer has the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is fourteen days from the day on which the customer or a third party named by him who is not the carrier took possession of the goods. In order to exercise their right of withdrawal, the customer must inform the seller of their decision to withdraw from this contract by means of a clear statement (e.g. by e-mail to support@nevernot.de). You can use the attached model cancellation form for this, but this is not mandatory. In order to meet the cancellation deadline, it is sufficient if the customer sends the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
    2. Consequences of the revocation: If the customer revokes this contract, the seller has to pay all payments received from him/her, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a different type of delivery than the cheapest standard delivery offered by the seller) immediately and at the latest within fourteen days from the day on which she received the notification of your cancellation of this contract. For this repayment, the seller uses the same means of payment that the customer used in the original transaction, unless both parties have expressly agreed otherwise; under no circumstances will the customer be charged fees for this repayment. The seller can refuse the repayment until she has received the goods back or until the customer has provided proof that she has sent back the goods, whichever occurs first.
    3. The customer must return the goods or otherwise hand them over to the seller without undue delay and at the latest within 14 days from the day on which he/she informed the seller of the cancellation of this contract. The deadline is met if the goods are sent before the period of fourteen days has expired. The customer bears the direct costs of returning the goods.
    4. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling by the customer that is not necessary to check the nature, properties and functionality of the goods.
    5. The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
    6. Further information can be found in the GTC.


(For the revocation, the following or a similar clear wording can be used):

— To nevernot GmbH, Lausitzer Str. 9, 10999 Berlin, E-Mail: support@nevernot.com, Tel: +49 152 22 570850

— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s):in

— Address of consumer(s):in

— Signature of the consumer (only if notification is on paper)

— Date


(*) Delete where not applicable.