Refund policy

Right of withdrawal

i.    The customer is entitled to withdraw from their contract within 14 days, without giving any reasons. The withdrawal period is 14 days from the day on which the customer or a third party named by them, who is not the carrier, took possession of the last goods. In order to exercise their right of withdrawal, the customer must inform the seller (e.g. via e-mail to of their decision to withdraw from the contract. To do so, the customer may – but is not obliged to – use the below sample withdrawal form. In order to comply with the withdrawal deadline, it is sufficient for the customer to submit their withdrawal notification before the end of the withdrawal period.

ii.    Consequences of withdrawal

If the customer withdraws from their contract, the seller must refund any payments received from customer, including delivery costs (with the exception of any additional costs resulting from the customer choosing a different type of delivery than the least expensive standard delivery option offered by the seller), without delay and no later than 14 days from the day when the seller receives the withdrawal notification. For this refund, unless explicitly agreed otherwise, the seller will use the same payment method as the one used by the customer for the original transaction; under no circumstances will the customer be charged additional fees for this refund. The seller may refuse to refund payments until they have received the goods back or until the customer has furnished proof that they have returned the goods, whichever will incur earlier.

iii.    The customer must return or hand over the goods to the seller without delay, and in any case no later than 14 days from the day on which they notified the seller of the withdrawal from the contract. The deadline shall be deemed to have been met, if the customer dispatches the goods before the end of the 14-day period. The customer shall bear the direct costs of returning the goods.

iv.    The customer shall only be liable for any diminished value of the returned goods, if such diminished value is attributable to a handling of the goods which was not necessary to examine their condition, properties and functionality.

v.    For contracts about the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, the right of withdrawal expires prematurely, if their seal is broken and/or removed. 


The following form may be used for the customer’s withdrawal notification:

— To: nevernot GmbH, Paul-Lincke-Ufer 41, 10999 Berlin, E-Mail:, Phone: +49 152 22 570 850

— I/we (*) hereby withdraw from the contract I/we (*) concluded on the purchase of the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*): 

— Name of customer(s): 

— Address of consumer(s): 

— Signature of the consumer(s)

— Date


(*) Delete as appropriate.