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FAQ

The application of nevernot soft-tampons

What are the advantages of nevernot soft-tampons and what are they suitable for?

nevernot soft-tampons are made of a particularly soft, flexible foam that adapts perfectly to your body with every movement and is better suited to the vaginal mucosa than conventional tampons. This results in a very pleasant wearing experience and provides particularly good protection against leakage. In addition, the nevernot soft-tampon has no retraction band and can easily be removed with the fingers. These properties make the nevernot soft-tampon particularly suitable for sex, sports (e.g. swimming, horseback riding, dancing, yoga, tennis) as well as spa visits or beauty treatments in the intimate area.

Why is the soft-tampon particularly suitable for people with severe period pain?

For many people with period pain, the insertion of conventional period products can increase pain. The soft-tampon is so soft that you never feel it - making it ideal (along with period panties and pads) for people with severe period pain.

Will my partner feel the nevernot soft-tampon during sex?

If the softtampon is placed correctly (i.e. it is deep enough in front of the cervix), most partners don't even notice it (the comment of our gynecologist: "Most men don't feel softtampons until you tell them about them"). The sponge is very soft and flexible, and after a very short time it has taken on your body temperature. Our tip: Since softtampons can also absorb some of the normal vaginal fluid, it is sometimes more pleasant to use lubricant.

How do I insert the nevernot soft-tampon?

Wash your hands thoroughly before opening the tampon package. For easier insertion, you can moisten the softtampon with a little bit of lubricant or clean water. Take the softtampon between your thumb and middle finger so that the indentation points downwards and press the tampon together.

You can insert the tampon in a relaxed manner while standing, with an elevated leg or in a squatting position. Our tip: we recommend practicing a bit during the first applications, i.e. do not push the softtampon in too far at first, so that you learn how best to remove it again. So after a few applications you will definitely get the hang of it

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How long can I wear the nevernot soft-tampon?

The duration of use depends on the intensity of your menstrual bleeding (about 2-4 hours during heavier days, about 4-6 hours during lighter days). After sexual intercourse or swimming, you should change the tampon immediately to prevent infections. In any case, the duration of use should not exceed 8 hours. Always remember to remove the last tampon before inserting a new one at the end of your period.

How can I remove the nevernot soft-tampon?

Wash your hands thoroughly before removing the tampon. In most cases, the softtampon can be easily removed over the toilet using your thumb and index finger or index and middle finger. Alternatively, you can hook your index or middle finger into the indentation at the bottom of the tampon and pull it out that way. For easier removal (especially if the softtampon is lower after intercourse), we recommend that you squat on a towel or in the shower in a deep, wide-legged position. This will push your pelvis forward, pushing the softtampon further down and making it easier to grip with your fingers. Softtampons are also best removed when they are fully soaked. If this is not yet the case, you can use a vaginal shower or a normal shower head to add additional liquid. Likewise, a hot bath can help to soak the tampon full, allowing you to relax even more. Please dispose of the used soft tampon in the residual waste - not in the toilet flush!

I have problems removing my soft-tampon. What can I do?

Please note that every menstruator is built differently. For some, removal is easier, for others it is more difficult. However, it is important to know that the softtampon cannot "disappear" inside you. The cervix is much too narrow for a tampon to get inside your uterus. With the removal instructions above, you should be able to remove the softtampon just fine. Generally, the more you relax, the easier it will be. If you really can't get your softtampon out, please see your gynecologist. She/he can remove the soft tampon quickly and easily.

Can I use the same soft-tampon twice?

No, we strongly advise against this. Due to the tiny pores of the surface structure, it is hardly possible to clean the used softtampon sufficiently. Repeated use of the same softtampon can therefore lead to infections.

Do nevernot soft-tampons have a contraceptive effect?

No. nevernot soft-tampons do not protect against unwanted pregnancy! Please note that you can also become pregnant during your period. Also, nevernot soft-tampons do not protect against sexually transmitted diseases! We always recommend the use of condoms, which you can use without hesitation together with nevernot softtampons..

I am wearing an IUD (or similar) for contraception. Can I use nevernot soft-tampons?

Yes, in general nevernot soft-tampons can be used very well together with a hormonal IUD, a copper IUD, a copper ball or similar. If you have had your IUD inserted in the last 6 months or have any other concerns, we recommend that you discuss this with your gynecologist beforehand.

What is toxic shock syndrome (TSS)? How can I avoid TSS?
TSS is a rare but dangerous to life-threatening condition associated with tampon use. Symptoms can start suddenly and are similar to those of the flu: fever of 39°C or higher, vomiting, diarrhea, dizziness, fainting, and/or skin rash (similar to sunburn). Actions: Early diagnosis and treatment are important to prevent a severe course of the disease. If you notice any of the above symptoms, remove your tampon immediately and seek medical attention. Be sure to tell your doctor that you are having your period and have been using a tampon. Risk groups and risk prevention: As rare as TSS is, it can happen to anyone and occurs relatively often in menstruators who use tampons during their period. To reduce the risk of TSS, it is especially important to adhere to the maximum wearing time of 8 hours, even with softtampons.
Why is there only one size of nevernot soft-tampons?

nevernot soft-tampons are made of a particularly soft and flexible material that adapts ideally to every body. Even if the tampon seems large at first, you can easily squeeze it with your fingers when inserting it. Inside your body, the tampon fits perfectly to your vagina, follows your every move without you or anyone else noticing.

The quality and sustainability of nevernot soft-tampons

Where are the nevernot soft-tampons produced?

nevernot soft-tampons are manufactured in Germany under the highest quality standards. To ensure consistent quality, we are always in close contact with our manufacturers.

What are nevernot soft-tampons made of?

nevernot soft-tampons are made of polyurethane foam, certified by OEKOTEX® Standard 100 and are therefore free of harmful substances.

Are nevernot soft-tampons safe for use as a period product?

To ensure the safety of our customers, our products undergo various tests and certifications. These include, for example, the OEKOTEX® Standard 100 certification, which confirms that nevernot soft-tampons are free of harmful substances. Another very important test is the cytotoxicity test according to DIN EN ISO 10993-5, which ensures that the material used cannot damage any tissue or cells. Apart from the various laboratory tests, we of course regularly test our product on ourselves.

Are nevernot soft-tampons environmentally sustainable?

People often think of sustainability only in terms of biodegradability or CO2 emissions - but the truth is that the issue is much more complex. nevernot soft-tampons already score well in some areas, but we still need to improve in others. Among other things, we will be switching our packaging completely to biodegradable or recycled materials in the course of this year. However, sustainability has been a central theme at nevernot from the beginning, and one that is far bigger than we can do justice to on this FAQ page. That's why we've dedicated a lengthy blog post to our approaches and thoughts on sustainability.

Why is the nevernot soft-tampon this expensive?

The soft tampon is intended as an additional product and alternative to your tried and tested menstrual product routine. This means you can use it mainly for special "occasions", for example if you have severe pelvic pain, you want to go swimming during your period without exposing yourself to an increased risk of infection or you want to protect your bed linen during period sex.

Because of the pollutant-free foam, the recycled packaging and the fair EU production, the soft tampon can unfortunately not yet be produced at a lower price. However, it is actually cheaper than conventional soft tampons you can find in pharmacies. In retail, a soft tampon costs between 2 and 3 euros per piece. However, we have not yet been able to beat the prices of large mass producers - but these usually also produce outside Europe and create more plastic waste.

nevernot Intimate Gels

How are nevernot intimate gels better than common lubes?

There are hundreds of natural cosmetic brands, but no one asks oneself what substances their favourite lube contains. Yet, the products we use in our intimate areas should be at least as good as our facial cosmetics. The 'F*cking Good' Intimate Gel collection is vegan, fair, organic, cruelty-free, packaged with recycled materials, produced in Europe, of course dermatologically tested and highly effective. Because it's not enough to bring a lubricant to the market that doesn't harm our bodies and the environment, it should also be really effective.

What are the differences between silicone-based, water-based and CBD-infused intimate gels? And how do I use them?

The water-based Intimate Gel is 99 % organic. It is ideal for any type of sexual intercourse, is usable with all types of condoms, is usable with your toys, does not stain, is a great moisturiser, also suitable for internal use.

The CBD-infused Intimate Gel is 99 % organic. It can be anti-inflammatory and analgesic.
It can also help relax your muscles and stimulate your blood flow, causing increased sensation. The increased blood flow, in combination with the lubricant, can intensify the natural moisture.

Das silicone-based Intimate Gel is 87 % organic. It is even more productive than other lubes, it absorbs slowly, is slightly thicker and therefore extra gliding, is great for sensitive skin, is perfect for anal sex, can be used in the shower or bath as it does not wash away, should not be used with silicone toys, can be used with latex condoms (this is not the case with all silicone-based lubes).

CBD-infused intimate gel contains cannabinoids. What does that mean?

What is CBD exactly?
CBD, also known as cannabidiol, is a substance that can be found in every living being and is produced by the human body. The endocannabinoid system (ECS), which is part of our nervous system, regulates our experience of pain, our body temperature, the immune system, the sleep-wake-cycle, fertility, neurologic and cognitive processes, as well as our mood (amongst others). The relevant receptors of the decentralized system are found in increased density in body regions such as the intimate area, ovaries and testicles, as well as the part of the brain that is responsible for our libido and, thus, for our lubricant-wet dreams.

What does CBD do?
CBD works on different levels: On the one hand, it can relieve pain. On the other hand, it can help us relax and increase sexual arousal – similar to your masturbation routine.

CBD & Pain
Up to 40 % of women* experience pain during sex. CBD can have anti-inflammatory, anti-cramping, and pain-relieving effects. The substance cannot only help with period problems but help relieve pain during sex. Cannabinoids instead of pain: relax, let go, come.

CBD & Relaxation
CBD can help to relax your muscles and ease tensions. The substance does not only work physically but also mentally: CBD can help regenerate damaged neurons and balance the production of stress hormones. Exchange your ‚high‘ with a new ‚calm‘.

CBD & Sex
By widening the blood vessels, CBD can enhance the blood flow to your genitals for you to feel more pleasure and increased sensitivity. Additionally, vaginal lubrication might be stimulated. CBD plus lubricant equals wet as wet can.


By the way:
By the way: Unlike THC, CBD does not have an intoxicating effect. In Germany, CBD-products, like the nevernot CBD-infused and water-based lubricant, can only be marketed with a THC content of no more than 0.2%.

Does CBD-infused Intimate Gel help with period pain?

Our Intimate Gel is not a medical product. Therefore, there are no tests or studies that prove Intimate Gel can actually help with period pain. Thus, we cannot confirm period pain relief properties.

However, we have now heard several times from our community that the combination of the soft tampon with the CBD-infused Intimate Gel can relieve period pain. One customer writes:

"The pelvic pain during my period is hell. A little f*cking good intimate gel with CBD on the tampon can give me a break from cramps for a while. A valuable experience for me, because I don't have to rely on pain killers." – Lisa T., 27

nevernot intimate gels are organic but they are not certified. Why?

Certification by natural cosmetics labels is often very time-consuming and cost-intensive, and difficult to implement for small start-ups. We plan to have all our products certified in the long term. We already committed ourselves to the high functionality and quality of our products.

nevernot Scented Massage-Candles

How to use the nevernot Scented Massage-Candles?

The nevernot scented massage candles can be used as scented candles, as a nourishing body oil or as an addition to a relaxing massage.

Step 1: Light the candle and wait about 15 minutes until the top layer of wax is liquid.

Step 2: Blow out the flame and let the wax cool down for a few minutes. When the wax has reached a comfortable temperature, you can pour the warm oil into your hands.

Step 3: Enjoy the nourishing body oil as skincare or as an addition to a relaxing massage.

nevernot Team Tip: You can put a few drops of the melted wax on your neck and wrists. The fragrant oils (from Grasse, the world capital of perfume) will function as a great alternative to perfume.

Why does my candle 'sweat'?

As nevernot scented massage candles contain high-quality scented oils, their melting point is lower than that of conventional scented candles. With bigger temperature differences (cold environment in the warehouse and warm environment at home) a layer of 'sweat' might form at the surface of your candle.

Therefore, it is best to store it upright and at less than 30 degrees.

Your nevernot order

Which countries does nevernot deliver to?

nevernot currently delivers to Germany and the EU. You live outside these countries and would like to order from nevernot? Feel free to send us a message and we will include your feedback in our planning so that nevernot products will be available in your country soon.

How much are the shipping costs?

Shipping costs from 0,90€ per order within Germany and from 1,40€ to the rest of the EU. From 29€ shipping is free within Germany, to the rest of the EU from 39€. The exact shipping costs of your order will be displayed during the payment process and depend on the type and size of your order. Our shipping costs are based on the packaging material on the one hand and the costs for our shipping service providers on the other hand. Unlike other companies, we also do not include our shipping costs in the sales prices, but state them separately. Of course, we always try to pack as efficiently as possible and to find the cheapest shipping option for you. Therefore, we are already working on optimizing our packaging to be able to further reduce shipping costs for you in the future.

Which payment methods can I use?

You can easily pay for your nevernot products by credit card, Paypal or direct bank transfer. For your nevernot softtampon subscription you can also use the SEPA direct debit procedure, instant bank transfers are unfortunately not available.

How does the nevernot soft-tampon subscription work?

You have experienced the advantages of nevernot soft-tampons and want to have only carefree days from now on? Then you can now get your Soft-tampons 20% cheaper. Just choose your monthly usage (e.g. 6, 12, 24 or 48) and your ideal shipping frequency (e.g. every 1, 2 or 3 months) and get 20% off the regular price. To adjust, pause or cancel your subscription, you need a customer account, which you can sign up for when you place your first order. The subscription fee will be deducted from your selected payment method shortly before the next delivery. You can cancel your subscription at any time after the end of the minimum term of two deliveries via your customer account.

Which shipping service provider do you use?

Within Germany you will receive your deliveries from nevernot always CO2-neutral with Deutsche Post or DHL. For deliveries to the EU, local providers take over the last steps of your delivery.

Can I return my nevernot order?

Yes, you can return your nevernot order to us. Of course, you will get a full refund for unopened goods.

However, we unfortunately cannot pay for the shipping costs of your return. You have to cover these costs yourself.

Where can I return my order?

The return address for your nevernot order is:

Hive Logistics GmbH Fulfillment
Center c/o nevernot Maulbeerstraße 7
15834 Rangsdorf

How sustainable is nevernot?

What does nevernot do for social sustainability?

As an inclusive company, social sustainability is part of our DNA. With our blog series "The Bloody Truth," we therefore offer a platform to people from a wide range of backgrounds and opinions. We also support charitable projects through alternate campaigns and collaborations. Have an idea who we should support or include on our blog? Write us at info@nevernot.de!

How sustainable are the nevernot products?

We are not a sustainable label, but we strive for the greatest possible sustainability.

That's why our Intimate Gels are organic, vegan, animal-free, fairly produced, packaged with recycled materials and printed with biodegradable ink.

Our scented massage candles are fairly produced in France (Grasse), are 100% natural, cruelty-free, come in reusable ceramic jars, and have recycled outer packaging that is also printed with biodegradable ink. Made with organic beeswax and sustainably grown soybean oil.

The outer packaging of the nevernot soft-tampons is made of biodegradable or recycled materials and printed with biodegradable ink. The production of the soft-tampons takes place under fair conditions in Germany and the soft-tampons were, of course, produced without animal testing.

However, as our soft-tampons are a hygiene product, we unfortunately have to pack them individually and wrap them in plastic. This is the only way we can guarantee 100% safety. We are currently working on a solution that will enable us to save 70% of the packaging material.