FAQ


How to: nevernot Soft-Tampons

What are the benefits of nevernot soft-tampons and when to use them?

nevernot soft-tampons are made of a particularly soft, flexible foam that adapts perfectly to your body with every movement and is better tolerated by the vaginal mucous membrane than conventional tampons. This leads to a very comfortable fit and protects particularly well against leakage. In addition, the nevernot soft-tampon has no withdrawal string and can be easily removed with your fingers. These properties make the nevernot soft-tampon particularly suitable for sex, sports (e.g. swimming, horseback riding, dancing, yoga, tennis) as well as visits to the spa or next waxing appointment. At the same time, the soft-tampon is so soft that you never feel it. It's therefore ideal for pain patients and people with diseases like endometriosis.

Why is the soft-tampon particularly suitable for people suffering from strong period pain?

For many people, the insertion of conventional period products can increase pain. The soft-tampon is so soft that you never feel it - and is, therefore (along with period panties and pads), ideal for people with severe period pain.

Can my partner feel the nevernot soft-tampon during sex?

If the soft-tampon is placed correctly (i.e. it is deep enough in front of the cervix), most (penetrating) partners don't even notice it (quoting our gynecologist: "Most men only feel soft-tampons when you tell them about it"). The sponge is very soft and flexible and adapts to your body temperature after a concise time. Our tip: Since soft-tampons can also absorb part of the normal vaginal fluid, it is sometimes more pleasant to use some lube to insert them.

How do I insert the nevernot soft-tampon?

Wash your hands thoroughly before opening the tampon packaging. For easier insertion, you can moisten the soft-tampon with a little lubricant or clean water. Take the soft-tampon between your thumb and middle finger so that the imprint points downwards and press the tampon together. Thanks to the soft and flexible material, the soft-tampon can be easily inserted into any menstruating woman, even if it looks a bit large compared to conventional tampons. Now you can first insert the tampon with your thumb and middle finger and then push it further up in front of the cervix with your index or middle finger. You can insert the tampon in a relaxed manner while standing, with a raised leg or in a squatting position.

Our tip: We recommend practicing a bit the first time you use it, i.e. not pushing the soft-tampon in too far at first, so that you learn how best to remove it again. You'll definitely get the hang of it after a few uses.

How long can I wear the nevernot soft-tampon for?

The wearing time depends on the strength of your menstrual bleeding (about 2-4 hours on the heavier days, about 4-6 hours on the lighter days). You should change the soft-tampon immediately after having sex or swimming to prevent infection. In any case, the wearing time should not be longer than 8 hours. Please always remember to remove the last soft-tampon inserted before inserting a new soft-tampon as well as at the end of your period.

How can I remove the nevernot soft-tampon?

Wash your hands thoroughly before removing the soft-tampon. It can usually be easily removed over the toilet using your thumb and index finger or index and middle finger. Alternatively, you can hook your index or middle finger into the indentation on the bottom part of the soft-tampon and pull it out that way.

For easier removal (especially if the soft-tampon got pushed deeper through intercourse), we recommend that you squat down on a towel or in the shower with your legs apart. Your pelvis moves forward. This way the soft-tampon is pressed further down and easier to grip with your fingers.

Soft-tampons are also easier to remove when they are wet. If this is not the case yet, you can add liquid with a vaginal douche or a normal shower head.

Please dispose of the used soft-tampon with the residual waste - Don't flush it!

I have problems removing my soft-tampon. What can I do?

Please note that every menstruating person is built differently. For some, the removal is easier than for others. However, it is important to know that the soft-tampon cannot "disappear" inside you. The cervix is ​​far too narrow for a soft-tampon to enter your uterus. With the removal instructions described above, you should be able to remove the soft-tampon easily. In general, the more you relax, the easier it becomes. If you really can't get your soft-tampon out, please see your gynecologist. They can remove the soft-tampon very quickly and easily.

Can I use the same soft-tampon more than once?

No, we strongly advise against it. Due to the tiny pores on the surface structure, it is hardly possible to clean the used soft-tampon sufficiently. Repeated use of the same soft-tampon can therefore lead to infections.

Please also read the article by Dr. Elesha Vooght: Why you should never wash out menstrual sponges.

Do nevernot soft-tampons have a contraceptive effect?

No. nevernot soft-tampons do not protect against unwanted pregnancy! Please note that you can also become pregnant while you are on your period. Likewise, nevernot soft-tampons do not protect against sexually transmitted diseases! We always recommend the use of condoms, which you can safely use with the nevernot soft-tampon.

I wear an IUD (or similar) for contraception. Can I use nevernot soft-tampons?

Yes! In general, nevernot soft-tampons can be used very well together with a hormone IUD, a copper IUD, a copper ball, or similar products. If you have had your IUD inserted in the last six months or have any other concerns, we recommend that you discuss this with your gynecologist beforehand.

What is Toxic Shock Syndrome (TSS)? How can I avoid TSS?

TSS is a rare but dangerous to life-threatening condition associated with tampon use. Symptoms can start suddenly and resemble those of the flu: fever of 39°C and higher, vomiting, diarrhea, dizziness, fainting and/or skin rash (similar to sunburn). Measures: Early diagnosis and treatment are important to prevent a severe course of the disease. If you notice any of the above symptoms, remove your tampon immediately and see a doctor. Be sure to tell your doctor that you have your period and have used a tampon. Risk Groups and Risk Avoidance: As rare as TSS is, it can affect everyone and is relatively common in menstruators who use tampons during their period. In order to reduce the risk of TSS, it is particularly important to adhere to the maximum wearing time of 8 hours, even with soft-tampons.

Why is there only one size of nevernot soft-tampons?

nevernot soft-tampons are made of a particularly soft and flexible material that adapts perfectly to your body. Even if the soft-tampon seems large to you at first, you can easily squeeze it with your fingers when inserting it. In your body, it then nestles perfectly against your vagina, follows every movement, and stays tight without you or anyone else noticing.

Quality and sustainability of nevernot soft-tampons

Where are nevernot soft-tampons made?

nevernot soft-tampons are manufactured in Germany under the highest quality standards. To ensure consistent quality, we are always in close contact with our manufacturers.

What are nevernot soft-tampons made of?

nevernot soft-tampons are made of polyurethane foam, certified by OEKOTEX® Standard 100 and are therefore free of harmful substances.

Are nevernot soft-tampons safe to use as a period product?

To ensure the safety of our customers, our products undergo various tests and certifications. This includes, for example, the OEKOTEX® Standard 100 certification, which confirms that nevernot soft-tampons are free of harmful substances. Another very important test is the cytotoxicity test according to DIN EN ISO 10993-5. This ensures that the material used cannot damage any tissue or cells. Apart from the various laboratory tests, we of course regularly test our product on ourselves.

Are nevernot soft-tampons ecologically sustainable?

Yes. When it comes to sustainability, one often only thinks of biodegradability or CO2 emissions - but in reality the topic is much more complex. Our nevernot soft-tampons can already score in some areas, in others we still have to improve.
Our outer packaging is made from biodegradable or recycled materials and has been printed with biodegradable ink. The production of the soft-tampons takes place under fair conditions in Germany and the soft-tampons were of course manufactured cruelty-free.

Since our soft-tampons are a hygiene product, we, unfortunately, have to pack them individually in plastic. This is the only way we can guarantee 100 percent security. However, we are currently working on a solution that will enable us to save 70% of packaging material.

Why is the soft-tampon so expensive?

The soft-tampon is intended as an add-on product and alternative to your proven menstrual product routine. This means that you can use it for special "occasions", for example, if you have severe abdominal pain, you want to go swimming during your period without exposing yourself to an increased risk of infection or you want to protect your bed linen during period sex.

Due to the pollutant-free foam, the recycled outer packaging, and fair EU production, the soft-tampon unfortunately cannot be produced more cheaply at the moment. But it is actually cheaper than conventional soft-tampons that you find in pharmacies. In retail, a soft-tampon is between 2 and 3 euros per piece. So far, however, we have not been able to undercut the prices of large mass manufacturers - but those are usually also produced outside of Europe and cause more plastic waste.

The nevernot Intimate Gels

Why are the nevernot intimate gels better than conventional lubes?

There are hundreds of natural cosmetics brands, but nobody wonders which substances their favourite lubricants contain. The products you use in your intimate area should be at least as good as your facial cosmetics. The 'F*cking Good' Intimate Gel Collection is vegan, fair, organic, cruelty-free, packed with recycled materials, produced in Europe, of course dermatologically tested, and highly effective. Because it's not enough to just bring a lubricant onto the market that doesn't harm our body and the environment, it should also really work.

What are the differences between silicone-based, water-based and CBD-infused intimate gels? And how do I use them?

The water-based Intimate Gel is 99% organic, ideal for all types of intercourse, can be used with all types of condoms, can be used with your toys, does not stain, is a great moisturizer, and also suitable for internal use.

The CBD-infused Intimate Gel is 99% organic, it can be anti-inflammatory, pain-relieving,
it can also help relax muscles, and stimulate your blood circulation, causing an increased sensation. This increase in blood circulation can also increase the natural moisture.

The silicone-based Intimate Gel is 87% biological, is even richer than other lubricating gels, gets absorbed more slowly, is a bit thicker and therefore extra slippery, is great for sensitive skin, is perfect for anal intercourse, can be used in the shower or bath as it does not wash away, should not be used with silicone toys, and can be used with latex condoms (this is not the case with all silicone-based lubes).

The CBD-infused Intimate Gel contains cannabinoids. What does that mean?

What is CBD exactly?
CBD, also known as cannabidiol, is a substance that is found in every living being and is also produced by the human body. The endocannabinoid system (ECS), which is part of the nervous system, regulates, among other things, the perception of pain, body temperature, the immune system, the sleep-wake cycle, fertility, neurological and cognitive processes, as well as our mood. The corresponding receptors of the decentralized system can be found in increased density in body regions such as the intimate area, the ovaries, and testicles, as well as the part of the brain that is responsible for our libido and thus also for our lubricated wet dreams.

What can CBD do?
CBD works on several levels: On one hand, it can relieve pain. On the other hand, the substance can contribute to relaxation and increase your sexual desire - similar to your masturbation routine.

CBD & pain
Up to 40% of women* experience pain during sex. CBD can have anti-inflammatory, antispasmodic, and pain-relieving effects. The substance can not only help with period problems but also with pain during intercourse. Cannabinoids instead of pain: relax better, let go better, c*m better.

CBD & relaxation
CBD can help relax muscles and relieve tension. The substance not only works physically but also on a psychological level: CBD can help to regenerate damaged neurons and balance the production of stress hormones. Swap your 'high' for a new 'calm'.

CBD & Sex
By widening blood vessels, CBD can improve blood flow to the genitals, allowing you to feel more pleasure and sensitivity. In addition, vaginal moistening can be stimulated: CBD plus lubricant is twice as moist.


By the way:
unlike THC, CBD has no intoxicating effect. In Germany, CBD products, like our water-based CBD-infused lubricating gel, may only be sold with a maximum THC content of 0.2%.

Can CBD-infused intimate gel help with period pain?

Our Intimate Gel is not a medical product. Therefore, there are no tests or studies to prove that it can actually help with period pain. So we cannot confirm period pain-relieving properties.

However, there are many voices within our community stating that - in combination with the soft-tampon - it indeed has pain-relieving properties. Here's an example:

"The abdominal pain during my period is hell. A bit of F*cking Good Intimate Gel with CBD on the tampon can give me a break from cramps for a while. A valuable experience for me because I can put those nasty painkillers away." – Lisa T., 27

The nevernot intimate gels are organic but have no certificate. Why?

Certification by natural cosmetics-labels is often very time-consuming, cost-intensive, and difficult to implement for small start-ups. We plan to have all our products certified in the long term and already committed to the high functionality and quality of our products.

nevernot Scented Massage Candles

How to use the nevernot scented nassage candles?

The nevernot scented massage candles can be used as scented candles, as a nourishing body oil or as an addition to a relaxing massage.

Step 1: Light the candle and wait about 15 minutes until the top layer of wax is liquid.

Step 2: Blow out the flame and let the wax cool down for a few minutes. When the wax has reached a comfortable temperature, you can pour the warm oil into your hands.

Step 3: Enjoy the nourishing body oil as skincare or as an addition to a relaxing massage.

nevernot Team Tip: You can put a few drops of the melted wax on your neck and wrists. The fragrant oils (from Grasse, the world capital of perfume) will function as a great alternative to perfume.

Why does my candle 'sweat'?

As nevernot scented massage candles contain high-quality scented oils, their melting point is lower than that of conventional scented candles. With bigger temperature differences (cold environment in the warehouse and warm environment at home) a layer of 'sweat' might form at the surface of your candle.

Therefore, it is best to store it upright and at less than 30 degrees.

Your nevernot order

Which countries does nevernot deliver to?

nevernot currently delivers to Germany, the rest of the EU, and Switzerland. Do you live outside these countries and would like to order from nevernot? Feel free to send us a message and we will include your feedback in our planning so that nevernot products will be available in your country soon.

How much are the shipping costs?

The exact shipping costs of your order will be displayed during the payment process and depend on the type and size of your order. Shipping within Germany is between 0,90€ and 3,50€. To the EU the shipping costs are between €1,50 and €4,90. If you order from Switzerland, the shipping costs you €16.90, but we take care of customs clearance and taxation for you.

*From €40, shipping within Germany and the entire EU is free. On one hand, our shipping costs are resulting from the packaging material and on the other hand from the costs of our shipping service providers. Unlike other companies, we also do not calculate our shipping costs into the sales prices but state them separately. Of course, we always try to pack as efficiently as possible and to find the cheapest shipping option for you. Therefore, we are already working to optimize our packaging to be able to further reduce shipping costs for you in the future.

*All shipping costs mentioned refer to the standard prices of the shipping service companies and may vary due to promotions.

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Which payment methods can I use?

You can easily pay for your nevernot products by credit card, PayPal or instant transfer. Unfortunately, many payment providers are not particularly open to our topics yet, which is why PayPal is currently the only payment method available for your nevernot soft-tampon subscription. We ask for your understanding here.

How does the nevernot soft-tampon subscription work?

You have experienced the advantages of nevernot soft-tampons and want to enjoy a carefree period from now on? Get your soft-tampons 20% cheaper. Just choose your monthly usage (e.g. 6, 12, 24, or 48) and your ideal shipping frequency (e.g. every 1, 2, or 3 months) and get 20% off the regular price. To adjust, pause or cancel your subscription, you need a customer account, which you can sign up for when you place your first order. Unfortunately, it is not yet possible to create an account automatically when placing an order. However, we are working hard to implement this feature directly into the order process. The subscription fee will be deducted from your selected payment method shortly before the next delivery. You can cancel your subscription at any time after the end of the minimum term of two deliveries via your customer account.

Which shipping service provider do you use?

Within Germany you will receive your deliveries from nevernot always CO2-neutral with Deutsche Post or DHL. For deliveries to the EU, local providers take over the last steps of your delivery.

Can I return my nevernot order?

Yes, you can return your nevernot order to us. Of course, you will get a full refund for unopened goods.

However, we, unfortunately, cannot pay for the shipping costs of your return. You have to cover these costs yourself.

Where can I return my order to?

The return address for your nevernot order is:

Hive Logistics GmbH Fulfillment
Center c/o nevernot Maulbeerstraße 7
15834 Rangsdorf

How sustainable is nevernot?

What does nevernot do for social sustainability?

As an inclusive company, social sustainability is part of our DNA. Our products are produced fairly inside the EU and with our blog series "The Bloody Truth," we, therefore, offer a platform to people from a wide range of backgrounds and opinions. We also support charitable projects through alternate campaigns and collaborations. Have an idea who we should support or include on our blog? Write us at info@nevernot.de!

How sustainable are the nevernot products?

We are not a sustainable label, but we strive for the greatest possible sustainability.

That's why our Intimate Gels are organic, vegan, cruelty-free, fairly produced, packaged with recycled materials, and printed with biodegradable ink.

Our scented massage candles are fairly produced in France (Grasse), are 100% natural, cruelty-free, come in reusable ceramic jars, and have recycled outer packaging that is also printed with biodegradable ink. Made with organic beeswax and sustainably grown soybean oil.

The outer packaging of the nevernot soft-tampons is made of biodegradable or recycled materials and printed with biodegradable ink. The production of the soft-tampons takes place under fair conditions in Germany and the soft-tampons were, of course, produced without animal testing.

However, as our soft-tampons are a hygiene product, we, unfortunately, have to pack them individually and wrap them in plastic. This is the only way we can guarantee 100% safety. We are currently working on a solution that will enable us to save 70% of the packaging material.